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📞Call us toll free: +1 (800) 773-5107

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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Products normally process within 2 business days. Your tracking # will be sent soon after. You can also click on “Track Order” in the menu bar to view the tracking # once it is uploaded in our system.

You’ll have the option to create an account when checking out, or you can go to My Account to quickly register one.

We can issue an invoice to your purchase order which you can then pay via credit card using the link in the invoice. While completing our Checkout page, just choose the ‘Purchase Order’ option as the payment method and enter your PO # to proceed with this method. Invoices are due upon receipt. We currently do not do terms.

Click on My Account at the top bar and select “Addresses”. Note your new address will only apply to future orders. 

Click on “Track Order” in the navigation bar on top and click on “Orders”.

All credit card transactions are processed securely through Stripe. Card numbers are automatically blocked with asteriks ie. *******431. We take privacy and data protection very seriously.

This site/business is Canadian-owned, so enjoy no US sales tax!

At the moment, we only ship within USA and Canada. We will soon be opening up to Mexico, Spain, and France!

We have multiple warehouses in the US and depending on the products, they may be shipped out from multiple warehouses in the US if you’ve ordered more than one product. Shipping is still free and would not affect normal processing times.

If you need to swap an item

Returns and Exchanges

If you are unsatisfied with your product for any reason you will have 14 days from the date of delivery to return the product and request a refund. You must contact us for a return authorization number. An address to where to return the product to will be provided via email. A 30% restocking fee may apply if the product is determined to be in good working condition. For more details, please visit our Return Policy page.

Extremely rare, but if it does happen, please contact us to receive an RMA. As soon as we receive the item(s) back, we will send out your items.

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) does arrive damaged, please send photos to info@woocommerce-812323-4459358.cloudwaysapps.com and we will process an insurance claim on your behalf.

Included in the email where you received your RMA # will be the address to send the item back.

You can use our form on our Contact Us page, by email info@woocommerce-812323-4459358.cloudwaysapps.com or by phone at 1-800-773-5107.

Most orders ship within 48hrs, if your item hasn’t shipped, we can cancel/change the address. Contact us by email with the updated address. Also, if you created an account during checkout, click on “My Account” at the top and update your address there for future orders.

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Absolutely! Contact us to let us know what item(s) you’d like to pre-order.

Free US Shipping

on all orders

Easy 14 day Returns

14 days return policy

US-based Source

direct from US warehouses

100% Secure Checkout

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